We stand behind the quality of our NFC business cards and digital business card products. Read our returns policy and your rights under South African consumer protection law.
This returns policy complies with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act) of South Africa.
As an online purchase, you have a 7-day cooling-off period from the date you receive your order. You can return your NFC business cards or tags within 7 days of delivery for any reason, even if you simply changed your mind.
Contact us to initiate a return:
📧 hello@nfccardsouthafrica.co.za
Subject: "Return Request - Order #[your order number]"
To be eligible for a return, products must meet the following conditions.
If your NFC card or tag arrives damaged, defective, or not working as advertised, we will replace it or refund you at no cost.
How to Report Damaged / Defective Products
Email hello@nfccardsouthafrica.co.za with your order number, photos of the damaged product and packaging, and a description of the issue.
Our team will review your photos and claim within 1–2 business days and get back to you with next steps.
If approved, we'll ship a replacement at no cost within 2–3 business days. No need to return the damaged item. Or we'll issue a full refund.
Email hello@nfccardsouthafrica.co.za with subject: "Return Request - Order #[number]", reason for return, and photos if damaged.
We'll respond within 1–2 business days with approval/denial, return address, and instructions.
⚠ Do NOT ship before approval.
Approved returns: refund within 15 business days. Rejected returns: re-delivery at your expense.
Refund Methods
We do not offer direct exchanges. If you need a different product, please follow the return process and place a new order.
Custom products are made to order — we cannot exchange custom branding. It's faster to refund and re-order, and you can easily change quantities, products, or designs.
Return your original product following the return process above.
Receive your refund (within 15 business days of return receipt).
Place a new order for the product you want with the design or specs you need.
You can cancel your order free of charge:
Once production begins, orders cannot be cancelled:
Custom products are printed specifically for you. Once printed, we cannot resell them.
Cancel anytime. No contract, no penalties.
Implied warranty under the
Consumer Protection Act
If your NFC card or tag stops working within 6 months of delivery due to a manufacturing defect (not user damage), you can request a free repair, replacement, or refund.
Yes, within 7 days under the cooling-off period, but a 15% restocking fee applies since the card was printed for you. You approved the design proof before production, so changes of mind incur the restocking fee.
Once you've removed the adhesive backing and stuck the tag to a surface, it cannot be returned. We are not responsible for tags that don't work due to incorrect placement, metal interference, or incompatible surfaces. Test placement before final application.
No. We cannot refund or replace products damaged by user error — including cards that are bent, scratched, dropped, or otherwise damaged after delivery.
Refunds are processed within 15 business days of receiving your returned product. The refund will appear in your account 7–15 business days from approval, depending on your bank.
Yes. Under the CPA cooling-off period, you are responsible for return shipping costs. Exception: if the product arrived damaged or defective, we cover return shipping.
We don't offer direct exchanges. Return the original product for a refund, then place a new order with the design you want.
Contact us within 7 days with photos. We'll send a replacement at no cost to you. You don't need to return the damaged item.
Yes. Cancel anytime — no contract. Your access continues until the end of your current billing period, then billing stops. No refunds for partial months (except first month money-back guarantee).
Yes. NFC cards and tags have a 6-month implied warranty under the CPA. If your product stops working within 6 months due to a manufacturing defect (not user damage), we'll repair, replace, or refund.
Lost products cannot be refunded or replaced. Your digital business card (if subscribed) remains active — you can order a new NFC card anytime and link it to your existing profile.
Yes, within 7 days under the cooling-off period, but a 15% restocking fee applies. All tags must be unused, unopened, and in original packaging.
If the NFC chip fails within 6 months due to a manufacturing defect (not user damage), contact us for a free replacement under the implied warranty.
We're here to help. If you have questions about returning a product, refunds, or this policy, reach out to us directly.
We stand behind the quality of our NFC business cards. 7-day cooling-off period. Free replacement for damaged products.