Our Guarantee
Returns & Refund Policy
We stand behind the quality of our NFC business cards and digital business card products. Read our returns policy and your rights under South African consumer protection law.
Consumer Protection
Your Rights Under South African Law
This returns policy complies with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act) of South Africa.
As an online purchase, you have a 7-day cooling-off period from the date you receive your order. You can return your NFC business cards or tags within 7 days of delivery for any reason, even if you simply changed your mind.
Contact us to initiate a return: hello@nfccardsouthafrica.co.za
7-Day Cooling-Off Period
Important Conditions
Notify us within 7 days of delivery
Return product within 10 business days
Product condition Original (unused)
Return shipping Your responsibility
Refund processed within 15 business days
Return Eligibility
What Can Be Returned
Eligible for Return
Generic NFC Phone TagsR199
- Unused and in original packaging
- NFC chip not programmed
- Adhesive backing intact (protective layer not removed)
Custom NFC Business CardsR499
- Unused and in original packaging
- Card not written to or programmed
- No physical damage, scratches, or wear
Custom NFC Phone TagsBulk
- Unused and in original packaging
- Adhesive backing intact on all tags
- Tags not programmed
NOT Eligible for Return
Digital Business Card SubscriptionsR49/mo
- No refund after first month if you cancel
- No pro-rata refunds for partial months
- First month money-back guarantee applies
Custom Products After Production
- Once design approved and sent to production
- Cannot cancel or refund (unless damaged)
Products That Have Been Used
- Cards/tags stuck to a surface and removed
- Programmed or encoded cards/tags
- Products showing signs of wear or use
- Adhesive backing removed
Products Damaged by Customer
- Tags damaged during application
- Bent, scratched, or dropped cards/tags
- Damage from incompatible surfaces
Eligibility
Product Condition Requirements
To be eligible for a return, products must meet the following conditions.
Original Condition
- Unused, same condition as received
- Original packaging intact
- All accessories included
- Documentation included
NFC Cards
- Not scratched, bent, or showing use
- No fingerprints or smudges
- Not programmed or encoded
- Original sleeve or packaging present
NFC Phone Tags
- Adhesive backing layer intact
- Not stuck to any surface
- No bending or physical damage
- Original packaging present
Custom Products
- Logo/branding as approved in proof
- Print quality meets our standards
- No damage to printed area
We've Got You Covered
Damaged or Defective Products
If your NFC card or tag arrives damaged, defective, or not working as advertised, we will replace it or refund you at no cost.
We Will Replace / Refund
- NFC chip doesn’t work on any NFC phone
- Product arrived physically damaged (cracked, bent, broken)
- Printing quality issues (colors incorrect, blurry, misaligned)
- Wrong product delivered
- Missing items from your order
NOT Covered (User Error)
- NFC tag damaged during application by customer
- Tag stuck in wrong location, doesn’t read properly
- Adhesive removed incorrectly causing damage
- Tag stuck to incompatible surface (metal, magnetic, carbon fiber)
- Card or tag damaged after delivery (dropped, bent, scratched)
- Normal wear and tear over time
Damaged or Defective Products
01
Contact Us Within 7 Days
hello@nfccardsouthafrica.co.za
with your order number, photos of the damaged product and packaging, and a description of the issue.
02
We Review Your Claim
Our team will review your photos and claim within 1–2 business days and get back to you with next steps.
03
Replacement Sent
If approved, we’ll ship a replacement at no cost within 2–3 business days. No need to return the damaged item. Or we’ll issue a full refund.
Step by Step
How to Return a Product
Contact Us Within 7 Days
hello@nfccardsouthafrica.co.za with subject: “Return Request – Order #[number]”, reason for return, and photos if damaged.
Wait for Approval
We’ll respond within 1–2 business days with approval/denial, return address, and instructions.
Do NOT ship before approval.
Pack the Product
- Use original packaging
- Include all accessories
- Ensure original condition
- Include order confirmation
Ship It Back
- Ship to address provided
- Use tracked shipping method
- Keep your tracking number
- You cover return shipping costs
Returns
Approved returns: refund within 15 business days. Rejected returns: re-delivery at your expense.
Refund Methods
Credit Card
Refunded to the same card
EFT / Bank Transfer
Refunded to your bank account
Transparent Pricing
Restocking Fees
0%
No Restocking Fee
- Product arrived damaged or defective
- We sent the wrong product
- Product doesn’t work as advertised
15%
Restocking Fee
- Changed your mind (buyer’s remorse)
- Ordered the wrong product
- No longer need the product
- Product returned NOT in original condition
- Product has been used or programmed
100%
No Refund
- Product damaged by user after delivery
- Adhesive backing removed from tags
- Products showing signs of use
- Original packaging missing or damaged
You Paid R499 → 15% Restocking Fee −R74.85 → You Receive R424.15
Example: Custom NFC Card returned due to change of mind
Limitations
What We Are Not Responsible For
User Error During Application
- Tags damaged while sticking to phone
- Tags stuck in wrong location
- Adhesive removed incorrectly
- Tags on incompatible surfaces (metal, carbon fiber)
Surface Damage
- Adhesive residue left on surfaces
- Damage to phone case from tag removal
- Paint or coating damage from adhesive
Normal Wear & Tear
- Expected lifespan: 2–5 years
- Fading from daily use is normal
- No warranty beyond 6 months for wear
Compatibility Issues
- Tag not working on specific phone models
- Phone case blocking NFC signal
- Metal surfaces interfering with NFC
- User’s phone NFC turned off (Android)
Third-Party Issues
- Digital platform (ProfileMe) downtime
- Internet connectivity issues
- User’s website or links going offline
- QR scanning issues due to camera quality
Lost or Stolen Products
- Products lost after delivery
- Products stolen from delivery location
- Products lost in return shipping (untracked)
Policy
Exchanges
We do not offer direct exchanges. If you need a different product, please follow the return process and place a new order.
Custom products are made to order — we cannot exchange custom branding. It’s faster to refund and re-order, and you can easily change quantities, products, or designs.
Exception — Damaged Products: If a product arrives damaged or defective, we’ll send a replacement directly. No need to return the damaged item first.
Exchange Process
Return your original product following the return process above.
Receive your refund (within 15 business days of return receipt).
Place a new order for the product you want with the design or specs you need.
Subscriptions
Digital Business Card Subscription Cancellations
Cancel anytime. No contract, no penalties.
- Cancel from your account dashboard or via email
- Cancellation takes effect at end of billing period
- You keep access until the end of the paid month
- No pro-rata refunds for partial months
- No charge on 1st of next month after cancellation
What Happens to Your Data
- Profile stays active for 30 days after cancellation
- After 30 days, your profile is archived
- Reactivate anytime by resubscribing
Example Timeline
1st of Month
You pay R49
15th of Month
You cancel
31st of Month
Access ends. No refund for days 15–31.
1st of Next Month
No charge — billing stops.
First Month Money-Back Guarantee
Cancel within 30 days of your first signup and we’ll refund your first R49 payment in full.
Flexibility
Order Cancellations
Before Production Starts
You can cancel your order free of charge:
- Generic tags: Cancel within 24 hours of ordering
- Custom cards/tags: Cancel before design proof approval
hello@nfccardsouthafrica.co.za
with subject: “CANCEL ORDER” + your order number.
100% refund within 10 business days.
After Production Starts
Once production begins, orders cannot be cancelled:
- Custom cards: After you approve the design proof
- Custom tags: After you approve the design proof
Custom products are printed specifically for you. Once printed, we cannot resell them.
You can still return under the 7-day cooling-off period once you receive the product (subject to a restocking fee).
Transparency
Refund Processing Times
How Long Until I Get My Refund?
Day 1 You return the product (within 10 days of notifying us)
Days 2–5 We receive and inspect the product
Day 6 Refund approved and processed
Days 7–15 Refund appears in your account (depends on your bank)
Total time: 7–15 business days from the day we receive your returned product.
Refund Method
Credit Card
7–10 business days (same card)
EFT / Bank Transfer
3–5 business days (your account)
Refund Amount
Damaged, defective, or wrong item
Minus 15%
Changed your mind
Less Shipping
You pay return shipping under cooling-off
Consumer Protection Act
Faulty Products After 6 Months
If your NFC card or tag stops working within 6 months of delivery due to a manufacturing defect (not user damage), you can request a free repair, replacement, or refund.
Covered Under Warranty
- Manufacturing fault (not user damage)
- Product used as intended
- No physical damage caused by user
- Original proof of purchase provided
Not Covered
- Normal wear and tear
- User damage (dropped, bent, scratched)
- Heat or water damage
- Tag damaged during application
- Extreme environmental factors
To claim: hello@nfccardsouthafrica.co.za with your order number, photos showing the defect, and a description. We’ll respond within 3 business days.
Questions & Answers
Frequently asked questions
Yes, within 7 days under the cooling-off period, but a 15% restocking fee applies since the card was printed for you. You approved the design proof before production, so changes of mind incur the restocking fee.
No. We cannot refund or replace products damaged by user error — including cards that are bent, scratched, dropped, or otherwise damaged after delivery.
Yes. Under the CPA cooling-off period, you are responsible for return shipping costs. Exception: if the product arrived damaged or defective, we cover return shipping.
Contact us within 7 days with photos. We'll send a replacement at no cost to you. You don't need to return the damaged item.
Yes. NFC cards and tags have a 6-month implied warranty under the CPA. If your product stops working within 6 months due to a manufacturing defect (not user damage), we'll repair, replace, or refund.
Yes, within 7 days under the cooling-off period, but a 15% restocking fee applies. All tags must be unused, unopened, and in original packaging.
Once you've removed the adhesive backing and stuck the tag to a surface, it cannot be returned. We are not responsible for tags that don't work due to incorrect placement, metal interference, or incompatible surfaces. Test placement before final application.
Refunds are processed within 15 business days of receiving your returned product. The refund will appear in your account 7–15 business days from approval, depending on your bank.
We don't offer direct exchanges. Return the original product for a refund, then place a new order with the design you want.
Yes. Cancel anytime — no contract. Your access continues until the end of your current billing period, then billing stops. No refunds for partial months (except first month money-back guarantee).
Lost products cannot be refunded or replaced. Your digital business card (if subscribed) remains active — you can order a new NFC card anytime and link it to your existing profile.
If the NFC chip fails within 6 months due to a manufacturing defect (not user damage), contact us for a free replacement under the implied warranty.